After arriving with a new VW Remote needing the key cut, we were told by Wizard Lock that there was no guarantee it would work since it was not purchased from them. Cutting a key is cutting a key. But it was not done correctly to the point that you could visibly see a difference. Was the goal to have us buy a unit directly from them? It's not difficult to think that was the objective. Since "no guarantee" we walked away -$35 with a unit that now needs a new blank. Since my husband works for the top body shop in Lancaster, we will make sure that we let those around the industry know what poor service that was given.
Good service, better than ordering keys from a car dealership..!
Will not go there again customer service was horrible!! I needed a key made for a car that I had code for it already! The owner made me feel like I was a pain in the rear for asking for his help!! He walked around the store for almost an hour huffing and cussing under his breath!! The only saving grace was an employee came in and took over and made it all good
Friendly, down to earth staff. Generous to their customers.
Seem good at what they do. Wouldn't go there for a friendly chat though. Customer service is subpar.
Wizard Lock Safe Co is a US Locksmith based in Lancaster, Pennsylvania. Wizard Lock Safe Co is located at 218 N Prince St, Lancaster, PA 17603, USA.
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