lots of stuff to offer
I would recommend this company to anyone. The workmanship was excellent and their professionalism in dealing with a misunderstanding was far better than one would expect from a business . When the estimator came to my house we discussed the job. Unfortunately what I thought I relayed as the work to be done and what he understood were two different things. When I got the written estimate I made the mistake of just looking at the bottom line. They completed the work on the estimate. Unfortunately it wasn't, in my mind, complete according to the conversation we had. I'm sure legally they did exactly what was on the estimate. However, they were very understanding and worked with me. They actually came out and finished what I expected, even though it cut into their profit margin. They basically finished the job I expected for free. They were more worried about my satisfaction. Not too many companies would have done that. That confirms the saying the customer is always right, even though in this case I probably wasn't. They realized it was a miscommunication and remedied the situation. It's good to see that some companies still value customer satisfaction and not just their bottom line. If they would go to these lengths to be sure a customer is happy how can you not use them.
The installers did an exceptional job with the installation and clean-up afterwards, including washing the windows! Instructions were given to me on how to handle the tilt window. They are to be commended on this job!
new review. these guys are really good. they let us pay ahead so the final bill is more affordable for us. they do good work and have never tried to sell us something we didn't want or need. the outside of our house looks great thanks to them. 5 stars.
Due to snow/ice buildup sliding off roof and tearing gutters away from my home, I phoned the company who replaced my gutters two years ago, also due to snow/ice buildup, destroying the ones they had put up originally approximately eight years prior. I was told they may be able to check it out in two weeks, ----- I phoned George Grove & Son and was told they would be able to come out early next week which sounded much better, however, shortly thereafter I received a call from one of their servicemen stating they were on the way back from a job in Harrisburg and would be able to stop by my home within 45 minutes or so. Needless to say, I was very happy to hear that. John and Shawn arrived and tackled the job promptly, professionally and efficiently. Although I do not yet know the cost of the job, I can say I would highly recommend George Grove and Son not only because they went out of their way to help me with a very stressful situation during a very busy time for them but also because of the way my call was handled by, I believe, Kristi. She was very friendly and understanding of my situation. Thank you to all at George Grove & Son. JOSIE RICE
George J Grove Son Inc is a US Roofing Contractor based in Lancaster, Pennsylvania. George J Grove Son Inc is located at 1219 Manheim Pike, Lancaster, PA 17601, USA.
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