Outstanding service!!!! My daughter is currently being treated, she loves coming to the office. Everyone she comes in contact with is always very nice and explains all procedures thoroughly. This orthodontics group most definitely makes what's best for the patient their top priority.
We were patients of Dr Knepley who sold his business to Spark right at the end of my sons treatment. All of our payments had been made prior to their purchase so they were very quick in getting us out the door, but in the process informed us our appliances would be replaced once if broken. Now 6 months later when the retainer cracks from grinding the office manager, who was the one who told us originally, told us she never said that. Also when I called the other day, the Bethlehem office had to set everything up for us to come in and told me it was because the Lancaster office has no phones because of their future move of offices. Well, I’m sitting right here and they have phones, so I ask the office manager why they didn’t have their phones the other day when I wanted to discuss the replacement and she got an attitude and told me they always had phones and that the Bethlehem office said that because my sons chart was a paper chart and not computer. This whole thing is very confusing. I have never been happy since there taking over and will not being any of my other kids here if they need work.
The staff is pleasant to work with and the billing department is superb!
All in all, my experience with this ortho was beneficial but they seriously need to get rid of the lady at the front desk with the long hair- she has a serious attitude and needs better customer service skills. I thought that the facility itself was very clean, state of the art, friendly staff and the people who actually apply and remove the braces are kind and informative, the Dr was also informative, although not as attentive as I would have preferred. The pregnant woman who removed my son's braces was super sweet and that made up for any issue I incurred so at the end I am happy to leave a positive review. My only advice for future patients is, be sure you have all of your general dentistry completed before putting braces on, no matter what the dentist says, because if you run into an issue and need the braces removed for awhile, this office is not going to be helpful to you. Lucky for me, my insurance allows my son to have his braces replaced somewhere else so it worked out for us, but others might not be so lenient. But my son's teeth were significantly straighter once removed so I was happy with the results.
Since the beginning of our new journey in March 2016, an amazing transformation has happened for my son! His teeth are better aligned, space is made for adult teeth and although concerned with beginning so early on, we were guided well!
Scheduling to avoid missing school is sometimes tough as well as the wait time for a scheduled appointment.
The office is beautiful! Very kid friendly my 3 yr old comes with me on occasion. I have been lucky to get your staff to distract and keep my child safe while I'm getting treated. I appreciate that very much. The one and only reason you did not score a 10 is because EVERYTIME I don't get Jess to treat me something breaks and I'm right back in the office having her fix it. Jess does a remarkable job! She is very skilled at what she does and takes the time to make sure it's done right!
Spark Orthodontics is a US Dentist based in Lancaster, Pennsylvania. Spark Orthodontics is located at 1380A Harrisburg Pike, Lancaster, PA 17601, USA.
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