The salesperson at Jared was very helpful and courteous. The repair was done timely and perfect.
The manager of the Lancaster store is filled with vile greed. I have reported them to the BBB, and I will never be shopping at this Jared again!
I've been working with Debbie at this store since June of this year to find my dream ring set after a sizing mishap with a different ring. She and the other staff have been nothing but accomodating. My tiny fingers mean special orders and 2 out of 3 were there in under a month. The staff was in contact with shipping updates on the longer order. They truly went above and beyond to make sure that my rings were ones that I will be thrilled to show off for the rest of my life. Thank you all!
My wife and I went in to Jared to get some pricing on a 25 year anniversary band. We were not really looking to buy. We were greeted by very friendly staff that patiently worked with us till we were able to make a decision. The work on the ring, to put her existing diamond in a new mount, was all done in house and was done in about 5 hours. We were very pleased with our experience there and would recommend it to those looking to find something nice.
I bought my fiancé a necklace from here last Christmas that she lost at work. I decided to get her another one since it held a lot of sentimental value to her. The store didn’t have it anymore so they had to have it shipped from another store that does, and they told me that it would be in later in the week. No big deal, but Jared is having a 10% off sale that ends the day of this review. The representative I talked to over the phone laughs, then proceeds to scoff and tell me she “isn’t sure” the manager will honor the sale when I go to pick it up. I talk to another rep, and he says the manager would only honor it if I came in to buy something comparable in price to do an exchange later. The only problem with that is it is a good hour drive for me (at least), despite it being the nearest Jared store to me. The rep said that his manager would not allow me to do an online order instead to get the deal.
I had purchased a very pretty wedding set. Not too big but just the style I wanted. After about 10 months while out to dinner I noticed one of the accent diamonds was missing. So sad. Mind you, I never wore this ring everyday. I had my warranty so I took it to the store and was told my warranty was not good because I didn't bring the ring in for the 6 month inspection. I didn't know I had to do this so I had to purchase an extended warranty for $165.00 to cover the repair.
Excellent service!!! I have had three different pieces of jewelry repaired and each time Alex, my jewelry specialist, was friendly, helpful and very knowledgeable. I received a fair and accurate estimate and the repairs were of the best quality and done quickly and exactly on time. I would recommend Alex and this Jared location to anyone!
I call the Towson, MD store, and within less than three minutes I am off the phone with them a happy customer. They still have to order it, but they will also rain check the 10% off sale for me without the extra strings attached of buying something else and doing an exchange.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Lancaster, Pennsylvania. Jared The Galleria Of Jewelry is located at 1476 Harrisburg Pike, Lancaster, PA 17601, USA.
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