I am very disappointed with this place , i bought in my ring to fix. The sales lady promised and wrote on my repair receipt the date it will be ready . I was very clear if it can not be repaired by a certain date then i will go somewhere else being that i am traveling overseas and need my ring before then. They charged me a crazy repair and polish charge which i had to pay before leaving the store, but because i was promised my ring back within the 10 days i paid and left it there. On the day i was suppose to pick up i called and i was told that they could not fix and that it would take 2 weeks and that my ring was ship to somewhere in Ohio to fix I dont understand why i was not informed that earlier . After arguing back and forth now i was promised that the ring will be coming back to the store next day . I hope my ring will be there and i am demanding a full refund . I could have went to another place and gotten it fixed what a waste of time .
Sheldon is the best staff there if you chose Kays as a jewellers. As for a company, many.mistakes ,let downs , dishonest repairs warranty price is always on highest total before discount done which is injustice and unfair x repairs are high priced and a lot of other horrible things done As a store x not certain people but a few . Very uncomfortable atmosphere upon new management, before that had many years of great service.
Sheldon is the best guy there he helped my find the perfect necklace for my gf and even got me a great deal
The manager Sheldon is a fantastic people's person. He helped me get the ring of my dreams and took care of my concerns promptly. Never in all my years shopping in retail have I ever been taken care of so sincerely than I did with him. Thank you Sheldon!
Dropped my necklace off a couple months ago to be fixed and cleaned said they'd call me when it was done and never did. Down here to pick it up there supposed to be open at 9 o'clock it's 930 and a girl hold her hands up saying 10 more minutes very upset that I have to sit and wait for them to open.
Kay Jewelers Outlet is a US Jewelry Store based in Lancaster, Pennsylvania. Kay Jewelers Outlet is located at 117 Stanley K Tanger Dr, Lancaster, PA 17602, USA.
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