My family lives in Toronto.
I really wanted to give this store only 4 stars - simply because they're so far away from Toronto. But that's not their fault!
But we did it, simply because Universal Cycle carries bikes that other stores DO NOT have. Specifically, a child's bike that is a FANTASTIC bike for little kids. Sure, we found it for slightly cheaper in Kansas City, but the service we got from that store (only online) was far from decent. So, on a recent trip from Toronto to Washington, DC, we stopped in at Universal Cycle and go the bike. It was a fantastic experience. My son LOVES the bike (it was even "giftwrapped" with a bow), and I can only thank Universal. I don't know how they source bikes and parts so quickly, but it really is amazing.
Universal Cycles is in Lancaster, PA - roughly an 8 hour drive. That's a LONG way to drive for a bike.
Not the case! Schmitty was way more than understanding and accommodating and sent me a new set of hub guards through a more reliable carrier without any fuss or problems. It’s so awesome to have a company go the extra mile for a $50 order, and it makes me want to keep ordering from them because of it. Awesome customer service and prices too. Highly recommended.
This is a regional/national distribution center that happens to have a storefront. they have a huge selection of bike parts in the attached warehouse and can obtain other things very quickly from the nearby QBP distributor. It's not a traditional bike shop with complete bikes on display, but is likely to have high end parts available on site. I was able to pick up a couple things immediately that other shops don't keep in stock. The inventory is searchable on their website. They aren't currently open on weekends.
The store is not a huge bike shop - it's rather small. But they have this way of getting just about any part/bike, and that is beyond compare.
I ordered a set of hub guards from Universals website and unfortunately the post office failed to deliver them and as anyone knows, going to a post office during regular hours means taking time out of your work day. After the post office basically said “we don’t know” I contacted Universal Cycles customer service and was prepared to be out of luck for at least a month because of the back and forth.
Haven't been to the store front but I bought from them years ago online. They have great prices and fast shipping. Would definitely recommend for bike parts and components.
Thanks Brad and the crew at Universal in Lancaster!
Universal Cycles is a US Bicycle Store based in Lancaster, Pennsylvania. Universal Cycles is located at 246 Granite Run Dr, Lancaster, PA 17601, USA.
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