I have a second hip to go thru inDecember, and I feel very confident!!
Worst nursing staff ever this used to be a top notch hospital I had major surgery in my jaw an to put in out there I would not send my dying dog there it is horrible just the worst better care from a complete stranger!!!!
My mom was brought in to the emergency room. Everyone was very nice and treated my mother very well. She ended up staying for a few days my mom said the nurses and doctors were very nice.
It's also very clean! The entire staff that I came in contact with were friendly and very helpful! Also they made me laugh and feel very comfortable!!!!
Charged for procedures not requested on doctor's orders. Charged differently for the same procedure performed on 5 different occasions. Billing department tells me something different every time I call. Last time they insisted some of the procedures were not the same. Really? The orders were all identical and I was there so it's pretty absurd to try to even argue it was different. I had the same nurse all 5 times. She also confirmed to me they were all the same. Of course the billing department isn't even going to bother asking the nurse. I continue to get bills for procedures not on the order. Filing a formal complaint.
My Dad went in for back surgery (86) yrs. old. I went to stay with my mom, and my sister was there too. He was suppose to get operated on at 10:00 am. My Mom was told the night before she would be able to go to his room on the second floor and wait for him when his surgery was done. The time went from from hr. to the next until around 12:00. We understand things happen in surgery. We then were told he was going to room 1057. We asked at least 4 times about it because it was hard to find yourself around the hospital. My Mom needs a knee replacement and was limping as we tried to find his room. The surgeon told us at 1:00 my dad would be back in his room in an hr. why not go down and get some lunch. We did, then went to the lobby to ask where this room was, and she said there was not a room with that number. She couldn't find out where my Dad was so we went back a long confusing distance for my Mom to find that lady again. She tells us she was giving us the time of the room? She then told us to go back to the second floor waiting room which we just came from. An hr. goes by and we finally get a call they will be coming in 45 mins. More time goes by and it's 4:30 now and my poor Mom starts crying. We called the operator to find out if we could know what's going on with our Father. My Mom finally get's a call from his nurse in the recovery room (Darlene) that she sedated him more because he was restless. She never called us and my Mom and us were going nuts for about 4 hrs. of waiting. I would never come to this hospital for anything!!! They owe my Mom an apology. The left arm doesn't know what the right arm is doing!!! Good surgeon, lousy hospital!!! We weren't the only ones going through the same thing. There's no communication to the loved ones waiting!!! Especially to my Mom who has been through countless times with my Dad in hospitals. They've been married over 60 yrs. and this operation was a big deal!!!! Darlene, if you see this ,you should be ashamed of not contacting my Mother, there was no excuse for what you did! Maybe some day you will be on her side and wish that someone would let you know what's going on with your loved one.
Everyone was wonderful and they explained everything to me!!
I am extremely pleased with everything and everyone! Dr.Parrish was wonderful and Frank Horn, Dr. Parrish's assistant!
Upmc Pinnacle Lancaster is a US Hospital based in Lancaster, Pennsylvania. Upmc Pinnacle Lancaster is located at 250 College Ave, Lancaster, PA 17603, USA.
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